Hotels & lodges
Hospitality group
Zero front-desk WiFi tickets
Per-room vouchers and self-service access ended password chaos and opened a new premium-WiFi revenue line.
- Front-desk WiFi tickets
- 0
- New revenue line
- Premium WiFi
Front-desk WiFi tickets
New revenue line
The challenge
Guests queued at the front desk for WiFi passwords, and staff had no clean way to offer paid upgrades.
What we did
We rolled out per-room vouchers and self-service access, with a premium tier guests can buy on their own.
- Self-service guest onboarding
- Per-room and time-based vouchers
- A paid premium-WiFi tier
The outcome
Password chaos ended, front-desk WiFi tickets went to zero, and premium access became a new revenue line.